Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Name
• Mobile Number
• Email Address
• Delivery Address
• Billing Address
• Account Registration Information
• Order Details and Purchase History

We may also collect payment-related information, which is securely processed through trusted third-party payment partners. Additionally, certain technical and usage-related information may be collected automatically, including IP address, device type, browser information, browsing behavior, and interaction with our platform.

2. How We Use Your Information

The information collected by us may be used for:

• Processing and delivering orders
• Providing customer support
• Sending order confirmations and delivery updates
• Communicating promotional offers and marketing updates (where permitted)
• Personalizing user experience
• Improving platform functionality and services
• Analyzing customer behavior and usage trends
• Complying with legal and regulatory obligations

3. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

While we strive to maintain high security standards, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

4. Sharing of Information

We may share your information with trusted third-party service providers strictly for operational purposes, including:

• Delivery and logistics partners
• Payment gateways and payment processors
• Technology and infrastructure providers
• Customer support and communication service providers

These third parties are required to process your information in accordance with applicable data protection laws and only for the purposes authorized by us.

5. Cookies and Tracking Technologies

Our platform may use cookies and similar technologies to improve functionality, remember user preferences, and analyze website and application usage.

You may disable cookies through your browser settings; however, doing so may impact certain features and functionality of our services.

6. Your Rights

Subject to applicable laws, you may:

• Access your personal information
• Update or correct your information
• Request deletion of your personal information
• Opt out of promotional communications
• Request information regarding how your data is being used

Requests relating to your personal information may be submitted through our customer support channels.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or service offerings.

Updated versions of this policy will be posted on this page along with the revised effective date. Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

By accessing or using Kirana Bhaiya's services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.